CANCELLATION POLICY

Your appointments are very important to our stylists at Arch, an independent salon suite community. Because each stylist reserves time specifically for you, we kindly ask that any appointment changes or cancellations be made with advance notice.

Notice Required by Location

• Minnesota Locations: At least 24 hours' notice

• Denver Location: At least 48 hours' notice

We understand that schedules can change, and we appreciate as much notice as possible. Late cancellations or missed appointments make it difficult for your stylist to fill that reserved time and accommodate guests on our waiting list.

To help protect our stylists' reserved time, all new and returning guests are required to keep a credit card securely stored in our encrypted booking system.

Please note that some independent stylists use their own booking systems. If your stylist books through a separate platform, please refer to the cancellation policy outlined in your appointment confirmation email or text message, as their individual policy will apply.

You'll receive a text confirmation before your appointment. While replying "Yes" is appreciated, it is not required. Your appointment remains confirmed unless it is canceled within the required notice period for your location (or according to your stylist's individual booking policy, if applicable). The cancellation policy applies regardless of whether a confirmation message is acknowledged.

Cancellation Fees

• No fee when appointments are canceled or rescheduled prior to the required notice period (24 hours in Minnesota or 48 hours in Denver), or within your stylist's stated cancellation window.

• 100% of the scheduled service total will be charged for no-shows or appointments canceled outside of the required notice period.